The following letter, addressed to Steve Adkins, was received by WINNERonline on 26 October 2000, in response to the column "How Players Defraud Casinos". The letter is reprinted, unedited.
Dear Steve,
I had thought that you were an objective reporter... a credible information source on the internet working in the best interests of the players. However, I will reserve judgement on that. Believe it or not, I do feel that you provide a valuable service in our industry... albeit, a little light on the investigative side.
As I stated in my replies to you, and would have emphasized had you phoned me yesterday after I gave you the number to call, we just got our servers back online this week. We will begin issuing checks today... rest assured, you have lit the fire under our backside to expedite this process.
Regards,
Craig Williamson
The following is a response from OPA President Steve Adkins, 26 October 2000.
Dear Craig:
I am a watchdog for the online gamblers, I am also concerned about online
casinos as well. As far as investigating what did I miss? Was there some
side to your story that my numerous phone calls and emails missed? Did you
ever make one statement to me? I have recording of me trying to call you
time and time again. I left messages and everything.
I am not an investigator nor do I claim to be. How dare you insult me, I
have done nothing wrong. Those with crooked fingers should not point.
When the player is wrong I side with the Casino. But when the Casino is
wrong, I do side with the players.
Lets back up here and see how maybe I have arrived at some conclusions.
First I was contacted by a large number of players on your Ladybug Bingo Site.
These players all made purchases and were playing for real. Then you claimed
that the Firecash company screwed up and you should not have been accepting
bets. But did not offer anything as far as what you were going to do to
clear up the matter.
Here you clearly state when you claim to have ended Beta Testing.
I assure you we are a real site. We do
> have a little confusion
> tho with the play money we gave out to our test
> players. Even though they
> were completely informed about the free status of
> the site and it was
> explained that the money given to them when they
> registered was free credits
> and could not be cashed in...some have continually
> attempted to do so.
>
> I have been in the internet bingo business since it
> began...we all know
> there are players like this. Real simple rule of
> thumb that everyone was
> told, ANY play during the beta period was free
> play. This was very plain in
> our emails, and clearly stated on the website. The
> beta test ended the 31st
> of july. This is when the website message was
> changed stating it is now
> live for real money and the "play for free" was
> removed.
>
> Our policy is a 14 day hold on all withdrawal
> requests. This is only for
> those that have limited their deposits to credit
> card transactions as we can
> check for charge backs which would obviously nullify
> any winnings. However,
> those that have utilize our convenient check system
> will need to wait until
> their bank clears the check that they have written
> to us. Once this occurs,
> their withdrawal is processed immediately.
>
> Thanks for your question and keep up the good work!
>
> Ladybug Bingo Management"
>
After looking over some bank statements I find that this is not true. People
were being charged as early as the 21st of July for purchases in the
LadybugBingo.
So the Beta Testing story did not hold up.
You responded by saying that the back end did not have permission to start
taking bets. But you did.
Then the hurricane, then you said two weeks ago that you would give me copies
of the airbills. I wait ten days and contact you again. Only to be told
your not sure of what my problem is.
Then you write this letter in response to my column like I have somehow been
unfair to you. Now, I am really confused. But none of that matters. I am
glad I have lit the fires and hope that you write the checks. I understand
that new businesses have problems, however this is the online gaming
industry. You cannot take bets and then say OOPS, we did not mean to.
I called the number for windnsea gaming that was on your last press release.
The answering machine even said it was your company. So now you send this
email with the new number.
What number are you calling?
Is it 505-270-1832?
Your email to me had only 3 complaints attached to it...we are receiving and
responding to the complaints sent to us. As you may or may not know, the
bandwidth and in Belize and the softwarre were also a problem months before
the hurricane. The software supplier has corrected the its product, we have
moved to a fantastic new ISP, and have all player records intact. We ARE
now moving forward with payouts.
It is unfortunate that we got off to such a poor start. However, we are
well funded, and have the right elements in place now. Everyone that is
owed, will be paid.
Craig
Then I resent you the email with the original 26 complaints. You cannot even
keep this straight. It was 26 not 3 as you stated.
You pop up a new number and then ask the next day why I did not call. There
was no invitation for me to call. You act like you offered to take my call...
I just do not understand.
Then you say people are sending out emails with your name on them. I ask you
to send me one. You said you would but never did.
Then before you pay the old players you get casino silk back online. And
wonder why I might be concerned.
MY ONLY CONCERN IS THAT YOU PAY THE PLAYERS. IT HAS BEEN MONTHS NOW AND ALL
WE HAVE GOTTEN IS BROKEN PROMISES. IF YOUR REALLY LEGITIMATE, YOU WILL JUST
GET THEM PAID. That is my concern.
Steve Adkins,
OPA
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